All posts filed under “Consumer rights

Biting Apple

Biting Apple

Interesting to see the BBC’s summary of the current iPhone update story: “Apple issues an update which damages iPhones that have been hacked by users”. I’m not sure that’s quite how Apple’s PR people would have put it, but it’s interesting to see that whoever […]

Some thoughts on classifications

Some thoughts on classifications

Over the last couple of years, this site has examined, mentioned, discussed or suggested around 250 examples of ‘control’ features or methods designed into products, systems and environments – many of which have come from readers’ suggestions and comments on earlier posts. I’d resisted classifying […]

Pier pressure

Pier pressure

   Deliberately routing users via a longer or more circuitous route is found in many forms (with a variety of intentions) from misleading road signs, to endless click-through screens, splitting up articles, periodic rearrangement of supermarket shelves, and so on. This kind of forcing function […]

Changing behaviour: water meter taps

Changing behaviour: water meter taps

Three student projects on show at Made in Brunel earlier this month took the idea of moving the function of a water meter to the tap (faucet) itself, to act as a ‘speedometer‘ and thus encourage users to reduce their water usage (or wastage). The […]

Ticket off (reprise)

Ticket off (reprise)

Last year we looked at the way that the pricing structure of no-change-given ticket machines is often – apparently – designed to lead to overpayment, and I posed the question of whether councils/car park operators actually draw up their budget based on a significant proportion […]

Bad profits

Bad profits

The Gillette Sensor Excel not only comes with a dummy blade, it also only comes with two out of five possible blade slots filled. Images from Sevenblock on Flickr. The razor-blade model in general is something of an old chestnut as far as architectures of […]

The right to click

The right to click

English Heritage, officially the Historic Buildings and Monuments Commission for England, and funded by the taxpayer and by visitors to some of its properties, does a great deal of very good work in widening public appreciation of, and engagement with, history and the country’s heritage. […]

Learned down the gambling house

Learned down the gambling house

Michael Shanks’ Ten Things class at Stanford – which looks like a brilliant application of anthropological and archaeological thinking to design and technology – generated a very interesting project by William Choi and Antoine Sindhu analysing the architectures of control (psychological and physical) designed into […]

Another charging opportunity?

Another charging opportunity?

Last month, an Apple patent application was published describing a method of “Protecting electronic devices from extended unauthorized use” – effectively a ‘charging rights management’ system. New Scientist and OhGizmo have stories explaining the system; while the stated intention is to make stolen devices less […]

(Anti-)public seating roundup

(Anti-)public seating roundup

Single-occupancy benches in Helsinki. Photo by Ville Tikkanen Ville Tikkanen of Salient Feature points us to the “asocial design” of these single-person benches installed in Helsinki, Finland. In true Jan Chipchase style, he invites us to think about the affordances offered: As you can see, […]

Design & Punishment

Design & Punishment

Design and Punishment, by Ben Cunningham. Photo from the Arts Institute at Bournemouth‘s 2007 Three Dimensional Design graduate directory. Very neatly linking the themes of the last two posts (devices to make users aware of their energy use, and intentionally uncomfortable seating) is the Design […]

Persuasion & control round-up

Persuasion & control round-up

New Scientist: Recruiting Smell for the Hard Sell Samsung’s coercive atmospherics strategy involves the smell of honeydew melon: THE AIR in Samsung’s flagship electronics store on the upper west side of Manhattan smells like honeydew melon. It is barely perceptible but, together with the soft, […]