Seth Godin mentions providing a ‘convenience’ feature for customers and then intentionally making it inconvenient to use: “Here at the White Plains airport, I’m noticing all these people doing things to me. Enforcing irrational rules. Intentionally putting the seats far from the electrical outlets so […]
All posts filed under “Feature deletion”
Epson messes up my day
My Epson Stylus Photo R1800’s been running low on ink in a couple of cartridges for a few days now. I’ve been putting off ordering them until this weekend. Now I find that when the printer believes a cartridge has reached 0%, it won’t print […]
Disaffordances and engineering obedience
Image based on Don Norman‘s famous teapot, and the Obey Giant face Last month I asked, in response to some criticism, whether there was a better term than ‘architectures of control’ for the loose category of stuff discussed on this site. The response was great […]
Another phone business model designed to frustrate the customer
In a similar vein to a recent mention of a Verizon trick which attempts to force the user to use an expensive data service to check e-mail, rather than the free built-in WiFi, Uninnovate discusses the (Sprint) LG Fusic which not only disables on-phone features […]