The legendary Rob Cockerham looks at the Point of Sale Trail in Fry’s Electronics, Sacramento. Shoppers queuing for the checkouts are routed through a maze of aisles densely packed with impulse products: “At any point in the line, approximately 280 different products are within view, […]
Yearly archives of “2006”
Shaping behaviour: Part 1
A couple of months ago I posted about the ‘shaping behaviour’ research of RED, part of the UK Design Council. At the time I noted in passing a classification of design approaches for shaping behaviour, mentioned by RED’s Chris Vanstone: “stick*, carrot or speedometer.” It’s […]
Teaching customers a lesson
Seth Godin talks about companies that try to teach their customers a lesson: “Either you’re going to make someone happy or you’re not… Here’s the short version: If you try to teach a customer a lesson, you’ve just done two things: a. failed at teaching […]
Cry from the wilderness
Apologies for the hiatus in posting (and responding to comments & e-mails); I’ve had a couple of extremely important projects on which have taken longer than anticipated. Thanks to everyone who has been in touch; normal (better than normal, in fact) service will be resumed […]
Bollardian nightmare?
Rising bollards near Darwin College, Cambridge. A man was killed here in May 2006 when his car hit the right-hand bollard; see third photo below. Many thanks to Steve Portigal and Josh for suggesting this subject! Bollards which automatically retract into the road surface to […]
What’s happened to the website?
Unless you always read via RSS, you’ve probably noticed that this site’s changed a bit in the last few days. It has a new style, new layout and even a pretentious/over-complex new name: fulminate // Architectures of Control. Why have I done this?
BBC report on Gowers Report reads like a press release
They’ve got quotes from the BPI, AIM, FACT and the Alliance Against IP Theft, but nothing from the Open Rights Group or anyone else offering any counter-view. I wonder why, and I wonder if the BBC will update or alter the article at any point. […]
Creating false memories
An interactive camera demo from Corporate Communications, Inc. Clive Thompson writes about some interesting research [PDF] by Ann Schlosser at the University of Washington into how the use of interactive product demonstrations on websites can produce “false memories” of product capabilities, compared with more conventional […]
Forcing functions designed to increase product consumption
A few days ago, Tim Quinn of Dangerous Curve posted an interesting observation on the Simple Control in Products page: “This may not be what you had in mind, but I immediately thought of such things as toothpaste pumps that ‘meter’ use to insure the […]
Use of RFID in DRM
Via Dave Farber’s Interesting People, a brief New Scientist article outlines Sony’s continuing obsession with restricting and controlling its customers (the last one didn’t go too well): “A patent filed by Sony last week suggests it may once again be considering preventing consumers making “too […]
The Privacy Ceiling
Scott Craver of the University of Binghamton has a very interesting post summarising the concept of a ‘privacy ceiling’: “This is an economic limit on privacy violation by companies, owing to the liability of having too much information about (or control over) users.” It’s the […]