All posts filed under “Consumer rights

Spiked: ‘Enlightening the future’

Spiked: ‘Enlightening the future’

The always interesting Spiked (which describes itself as an “independent online phenomenon”) has a survey, Enlightening the Future, in which selected “experts, opinion formers and interesting thinkers” are asked about “key questions facing the next generation – those born this year, who will reach the […]

Friend or foe: Battery-authentication ICs?

Friend or foe: Battery-authentication ICs?

Via MAKE, an article from Electrical Design News looking at lithium battery authentication chips in products such as phones and laptops, designed to prevent users fitting ‘non-genuine’ batteries. Now, the immediate response of most of us is probably “razor blade model!” or even “stifling democratic […]

Review: Everyware by Adam Greenfield

Review: Everyware by Adam Greenfield

This is the first book review I’ve done on this blog, though it won’t be the last. In a sense, this is less of a conventional review than an attempt to discuss some of the ideas in the book, and synthesise them with points that […]

Nice attitude

Nice attitude

Someone from the UK just found this site by searching for “device to stop young people congregating” using a mobile phone provider’s search engine. Now, I know, I know, there may be an important backstory behind that person’s search. Some people apparently really do have […]

Feature deletion for environmental reasons

Feature deletion for environmental reasons

From the Sunday Times, ‘Standby buttons face axe to curb energy waste’: “Ministers want to do away with the standby buttons that allow [users] to flick their TVs and other electronic gadgets on and off while moving barely a muscle…

Casino programmable*

Casino programmable*

Signal vs Noise talks about the casino experience – a world awash with designed-in architectures of control, both physical and psychological (and physiological, perhaps), truly environments designed specifically to manipulate and reinforce certain behaviour, from maze-like layouts (intentional route obfuscation – perhaps even more so […]

Review: Made to Break by Giles Slade

Review: Made to Break by Giles Slade

Last month I mentioned some fascinating details on planned obsolescence gleaned from a review of Giles Slade‘s Made to Break: Technology and Obsolescence in America. Having now read the book for myself, here’s my review, including noteworthy ‘architectures of control’ examples and pertinent commentary. Slade […]

Ticket off

Ticket off

Henry e-mails: “Perhaps this is too obvious: parking meters; and I mean modern digital ones, enforce arbitrary limits on how much you can pay for at a time (4 hours). Is this to share the enjoyment of democratic parking (at a dollar an hour), or […]

The Tell-Tale Part

The Tell-Tale Part

Open the case of your mobile (cell) phone. Do you see a round white sticker, similar to that in the first photo below? This is a water damage sticker, which changes colour if moisture gets into this bit of the phone, and will be used […]

Inconvenience: deliberate or accidental?

Inconvenience: deliberate or accidental?

Seth Godin mentions providing a ‘convenience’ feature for customers and then intentionally making it inconvenient to use: “Here at the White Plains airport, I’m noticing all these people doing things to me. Enforcing irrational rules. Intentionally putting the seats far from the electrical outlets so […]

‘Design Must Relinquish Control’

‘Design Must Relinquish Control’

Niblettes tackles the issue of designers and control, specifically, how much the user’s experience and methods of using a product or service should be defined by the designer. The conclusion – paralleling a theme in a marketing speech by Procter & Gamble’s Alan G Lafley […]