Last month I mentioned some fascinating details on planned obsolescence gleaned from a review of Giles Slade‘s Made to Break: Technology and Obsolescence in America. Having now read the book for myself, here’s my review, including noteworthy ‘architectures of control’ examples and pertinent commentary. Slade […]
All posts filed under “Hidden persuaders”
Splitting up articles to increase page views
Jason Kottke notes the now-near universal practice of splitting newspaper & magazine articles online into multiple pages: “…it’s some sort of “best practice” that we readers let them get away with so they can boost pageviews and advertising revenue at the expense of user experience, […]
Ticket off
Henry e-mails: “Perhaps this is too obvious: parking meters; and I mean modern digital ones, enforce arbitrary limits on how much you can pay for at a time (4 hours). Is this to share the enjoyment of democratic parking (at a dollar an hour), or […]
Inconvenience: deliberate or accidental?
Seth Godin mentions providing a ‘convenience’ feature for customers and then intentionally making it inconvenient to use: “Here at the White Plains airport, I’m noticing all these people doing things to me. Enforcing irrational rules. Intentionally putting the seats far from the electrical outlets so […]
Reversing the emphasis of a control environment
Image from Monkeys & Kiwis (Flickr) Chris Weightman let me know about how it felt to watch last Thursday’s iPod Flashmob at London’s Liverpool Street station: the dominant sense was of a mass of people overturning the ‘prescribed’ behaviour designed into an environment, and turning […]
BBC: Surveillance drones in Merseyside
From the BBC: ‘Police play down spy planes idea’: “Merseyside Police’s new anti-social behaviour (ASB) task force is exploring a number of technology-driven ideas. But while the use of surveillance drones is among them, they would be a “long way off”, police said. … “The […]
Product psychology to discourage anti-social behaviour
From McGazz (who also has some great music to listen to on his website): “As I was getting myself a cup of tea in work this morning, I overheard a colleague talking about a problem at the tanning salon his wife runs. Each cubicle has […]
Review: We Know What You Want by Martin Howard
A couple of weeks ago, Martin Howard sent me details of his blog, How They Change Your Mind and book, We Know What You Want: How They Change Your Mind, published last year by Disinformation. You can review the blog for yourselves – it has […]
Another phone business model designed to frustrate the customer
In a similar vein to a recent mention of a Verizon trick which attempts to force the user to use an expensive data service to check e-mail, rather than the free built-in WiFi, Uninnovate discusses the (Sprint) LG Fusic which not only disables on-phone features […]
Shaping behaviour at the Design Council
Photo by Kate Andrews I’ve blogged before mentioning the work of the UK Design Council’s RED research arm, which applies ‘design thinking’ to redevelop and create public services appropriate for societal changes right now and in the years to come. The previous post was specifically […]