Seth Godin mentions providing a ‘convenience’ feature for customers and then intentionally making it inconvenient to use: “Here at the White Plains airport, I’m noticing all these people doing things to me. Enforcing irrational rules. Intentionally putting the seats far from the electrical outlets so […]
All posts filed under “Sneaky”
‘Design Must Relinquish Control’
Niblettes tackles the issue of designers and control, specifically, how much the user’s experience and methods of using a product or service should be defined by the designer. The conclusion – paralleling a theme in a marketing speech by Procter & Gamble’s Alan G Lafley […]
Bruce Schneier : Architecture & Security
Bruce Schneier talks about ‘Architecture and Security’: architectural decisions based on the immediate fear of certain threats (e.g. car bombs, rioters) continuing to affect users of the buildings long afterwards. And he makes the connexion to architectures of control outside of the built environment, too: […]
Product psychology to discourage anti-social behaviour
From McGazz (who also has some great music to listen to on his website): “As I was getting myself a cup of tea in work this morning, I overheard a colleague talking about a problem at the tanning salon his wife runs. Each cubicle has […]
Epson messes up my day
My Epson Stylus Photo R1800’s been running low on ink in a couple of cartridges for a few days now. I’ve been putting off ordering them until this weekend. Now I find that when the printer believes a cartridge has reached 0%, it won’t print […]
Review: We Know What You Want by Martin Howard
A couple of weeks ago, Martin Howard sent me details of his blog, How They Change Your Mind and book, We Know What You Want: How They Change Your Mind, published last year by Disinformation. You can review the blog for yourselves – it has […]
Architectures of control in nature
Images from Herman von Bon Herman von Bon of the Soekershof Walkabout Maze & Botanical Gardens in South Africa lets me know about a pollination tactic used by some types of carrion flower, whereby they attract certain insects (by smell, and presumably markings), swallow them […]
‘Secret alarm becomes dance track’
The Mosquito sound has been mixed (sort of) into a dance track: “…the sound is being used in a dance track, Buzzin’, with secret melodies only young ears can hear. … Simon Morris from Compound Security said: “Following the success of the ringtone, a lot […]
Another phone business model designed to frustrate the customer
In a similar vein to a recent mention of a Verizon trick which attempts to force the user to use an expensive data service to check e-mail, rather than the free built-in WiFi, Uninnovate discusses the (Sprint) LG Fusic which not only disables on-phone features […]
Countercontrol: blind pilots
In a recent post, I discussed a Spiked article by Josie Appleton which included the following quote: “Police in Weston-super-Mare have been shining bright halogen lights from helicopters on to youths gathered in parks and other public places. The light temporarily blinds them, and is […]
Shaping behaviour at the Design Council
Photo by Kate Andrews I’ve blogged before mentioning the work of the UK Design Council’s RED research arm, which applies ‘design thinking’ to redevelop and create public services appropriate for societal changes right now and in the years to come. The previous post was specifically […]