All posts filed under “Usability

dConstructing a workshop

dConstructing a workshop

A couple of weeks ago, at dConstruct 2011 in Brighton, 15 brave participants took part in my full-day workshop ‘Influencing behaviour: people, products, services and systems’, with which I was very kindly assisted by Sadhna Jain from Central Saint Martins. As a reference for the […]

Sort some cards and win a copy of The Hidden Dimension

Sort some cards and win a copy of The Hidden Dimension

UPDATE: Thanks everyone – 10 participants in just a few hours! The study’s closed now – congratulations to Ville Hjelm whose book is now on its way… If you’ve got a few minutes spare, are interested in the Design with Intent techniques, and fancy having […]

Modelling users: Pinballs, shortcuts and thoughtfulness

Modelling users: Pinballs, shortcuts and thoughtfulness

The different approaches to influencing people’s behaviour outlined in the Design with Intent toolkit are pretty diverse. Working out how to apply them to your design problem, and when they might be useful, probably requires you, as a designer, to think of “the user” or […]

frog design on Design with Intent

frog design on Design with Intent

Robert Fabricant of frog design — with whom I had a great discussion a couple of weeks ago in London — has an insightful new article up at frog’s Design Mind, titled, oddly enough, ‘Design with Intent: how designers can influence behaviour’ — which tackles […]

The ‘You Are Here’ Use-mark

The ‘You Are Here’ Use-mark

Who really needs a “You Are Here” marker when other visitors’ fingers have done the work for you? (Above, in Florence; below, in San Francisco) Use-marks, like desire paths, are a kind of emergent behaviour record of previous users’ perceptions (and perceived affordances), intentions, behaviours […]

Instructable: One-Touch Keypad Masher

Instructable: One-Touch Keypad Masher

It’s been a long time since I last wrote an Instructable, but as I’ve resolved that 2009’s going to be a year where I start making things again (2008 involved a lot of sitting, reading and annotating, and in 2007 most of what I made […]

Eight design patterns for errorproofing

Eight design patterns for errorproofing

Go straight to the patterns One view of influencing user behaviour – what I’ve called the ‘errorproofing lens’ – treats a user’s interaction with a system as a set of defined target behaviour routes which the designer wants the user to follow, with deviations from […]

Angular measure

Angular measure

A few years ago I went to a talk at the RCA by Alex Lee, president of OXO International. Apart from a statistic about how many bagel-slicing finger-chopping accidents happen each year in New York city, what stuck in my mind were the angled measuring […]

Heating debate

Heating debate

Central heating systems have interfaces, and many of us interact with them every day, even if only by experiencing their effects. But there’s a lot of room for improvement. They’re systems where (unlike, say, a car) we don’t generally get instantaneous feedback on the changes […]

Staggering insight

Staggering insight

I’ve mentioned a few times, perhaps more often in presentations than on the blog, the fact that guidelines for the design of pedestrian crossings in the UK [PDF] recommend that where a crossing is staggered, pedestrians should be routed so that they have to face […]

Invitation to participate

Invitation to participate

For the last few weeks I’ve been setting up and running the first few trials of the ‘Design with Intent Method’, the design/innovation tool I’ve (embarrassingly sporadically) talked about on the blog over the last year. It’s essentially an innovation method to help designers given […]

Placebo buttons, false affordances and habit-forming

Placebo buttons, false affordances and habit-forming

This is a great graph from GraphJam, by ‘Bloobeard’. It raises the question, of course, whether the ‘door close’ buttons on lifts/elevators really do actually do anything, or are simply there to ‘manage expectations‘ or act as a placebo. The Straight Dope has quite a […]

Thoughtful Acts

Thoughtful Acts

Above & below: ‘Push’ Table by Jennifer Hing. Jane Fulton Suri‘s wonderful Thoughtless Acts? chronicles, visually, “those intuitive ways we adapt, exploit, and react to things in our environment; things we do without really thinking” – effectively, examples of valid affordances perceived by users, which […]

Hard to handle

Hard to handle

British Rail’s drop-the-window- then-stick-your-hand-outside- to-use-the-handle doors puzzled over by Don Norman in The Design of Everyday Things are still very much around, though often refurbished and repainted as with this delightful/vile pink First Great Western-liveried example. I’m assuming that this design was intended to introduce […]