Friday quote: Friction

Blog, Design, Design attitudes, Design philosophy, Design with Intent, Designers, Friction, Friday quote, Interaction design, Product design, Usability, User experience

“If the point of contact between the product and the people becomes a point of friction, then the Industrial Designer has failed.”

Henry Dreyfuss, Designing for People, 1955

Cognitive friction
is one thing, and generally a result rather than a deliberate strategy; process friction is something else, and can very much be a deliberate strategy, as well as an accidental consequence of poor or badly thought-out interaction design. This is closer to what Dreyfuss is getting at, I think.