“If the point of contact between the product and the people becomes a point of friction, then the Industrial Designer has failed.” Henry Dreyfuss, Designing for People, 1955 Cognitive friction is one thing, and generally a result rather than a deliberate strategy; process friction is […]
All posts filed under “Usability”
Water on the membrane
The Cranfield/Electrolux Smart Sink – photo from Trespassers by Ed van Hinte and Conny Bakker. Ten years ago, teams from Cranfield University and Electrolux Industrial Design collaborated on an ‘eco-kitchen’, a family of related concepts for a kitchen of the future. Part of the intention […]
Lean or mean?
Image from a flyer by Joscelyn Bingham. The Lean Seat bench, by Joscelyn Bingham, a graduating 3D Design student from University College Falmouth, is a ‘traditionally’ styled slatted wooden alternative to the (usually) unattractive anti-sit perches often found in public places. Note: the surface of […]
Making energy use visible
Photos courtesy of Harry Ward We’ve looked recently at water taps with meters built in, the thinking being the ‘speedometer’ approach to shaping users’ behaviour – making users aware of the scale/rate/level of some activity should cause them to adjust that behaviour. A number of […]
(Anti-)public seating roundup
Single-occupancy benches in Helsinki. Photo by Ville Tikkanen Ville Tikkanen of Salient Feature points us to the “asocial design” of these single-person benches installed in Helsinki, Finland. In true Jan Chipchase style, he invites us to think about the affordances offered: As you can see, […]
Home-made instant poka-yokes
Update: Also known as Useful Landmines in the 43 Folders world – thanks Pantufla! Mistake-proofing – poka-yoke – can be as simple as encouraging/forcing yourself to do things in a sequence, to avoid forgetting or avoiding intermediate steps. If you’re the sort of person who […]
Chute the messenger
This is a communal rubbish chute serving a block of flats. The cross-sectional area of the aperture revealed by opening the hatch should be smaller than the cross-sectional area of the chute itself, so there’s less chance of rubbish bags getting stuck, even when someone […]
Slanty design
The Main Reading Room, Library of Congress. Image from CIRLA. In this article from Communications of the ACM from January 2007, Russell Beale uses the term slanty design to describe “design that purposely reduces aspects of functionality or usability”: It originated from an apocryphal story […]
Do you really need to print that?
This is not difficult to do, once you know how. Of course, it’s not terribly useful, since a) most people don’t read the display on a printer unless an error occurs, or b) you’re only likely to see it once you’ve already sent something to […]
Full, tilt
Jan Hoekstra’s Balancing Bowls for Royal VKB (via Boing Boing) are an interesting ‘portion control/guidance’ solution – as Cory Doctorow puts it: The tilt is tiny, all of 3 degrees, and the net effect is very satisfying — you gradually add snacks to the “light” […]
I believe in mirror-queues
Meagan Call has written a very interesting piece examining the technique used in some (women’s) public restrooms* of moving the mirrors to the wall near the entrance/exit, rather than behind the sinks as might be expected (and is usually found in mens’ facilities), to lessen […]
dConstructing a workshop
A couple of weeks ago, at dConstruct 2011 in Brighton, 15 brave participants took part in my full-day workshop ‘Influencing behaviour: people, products, services and systems’, with which I was very kindly assisted by Sadhna Jain from Central Saint Martins. As a reference for the […]