  Deliberately routing users via a longer or more circuitous route is found in many forms (with a variety of intentions) from misleading road signs, to endless click-through screens, splitting up articles, periodic rearrangement of supermarket shelves, and so on. This kind of forcing function […]
All posts filed under “User experience”
Ticket off (reprise)
Last year we looked at the way that the pricing structure of no-change-given ticket machines is often – apparently – designed to lead to overpayment, and I posed the question of whether councils/car park operators actually draw up their budget based on a significant proportion […]
Bad profits
The Gillette Sensor Excel not only comes with a dummy blade, it also only comes with two out of five possible blade slots filled. Images from Sevenblock on Flickr. The razor-blade model in general is something of an old chestnut as far as architectures of […]
The right to click
English Heritage, officially the Historic Buildings and Monuments Commission for England, and funded by the taxpayer and by visitors to some of its properties, does a great deal of very good work in widening public appreciation of, and engagement with, history and the country’s heritage. […]
The Terminal Bench
Mags L Halliday – author of the Doctor Who novel History 101 – let me know about an ‘interesting’ design tactic being used at Heathrow’s Terminal 5. From the Guardian, by Julia Finch: Flying from the new Heathrow Terminal 5 and facing a lengthy delay? […]
Lean or mean?
Image from a flyer by Joscelyn Bingham. The Lean Seat bench, by Joscelyn Bingham, a graduating 3D Design student from University College Falmouth, is a ‘traditionally’ styled slatted wooden alternative to the (usually) unattractive anti-sit perches often found in public places. Note: the surface of […]
Learned down the gambling house
Michael Shanks’ Ten Things class at Stanford – which looks like a brilliant application of anthropological and archaeological thinking to design and technology – generated a very interesting project by William Choi and Antoine Sindhu analysing the architectures of control (psychological and physical) designed into […]
Another charging opportunity?
Last month, an Apple patent application was published describing a method of “Protecting electronic devices from extended unauthorized use” – effectively a ‘charging rights management’ system. New Scientist and OhGizmo have stories explaining the system; while the stated intention is to make stolen devices less […]
(Anti-)public seating roundup
Single-occupancy benches in Helsinki. Photo by Ville Tikkanen Ville Tikkanen of Salient Feature points us to the “asocial design” of these single-person benches installed in Helsinki, Finland. In true Jan Chipchase style, he invites us to think about the affordances offered: As you can see, […]
Design & Punishment
Design and Punishment, by Ben Cunningham. Photo from the Arts Institute at Bournemouth‘s 2007 Three Dimensional Design graduate directory. Very neatly linking the themes of the last two posts (devices to make users aware of their energy use, and intentionally uncomfortable seating) is the Design […]
Chute the messenger
This is a communal rubbish chute serving a block of flats. The cross-sectional area of the aperture revealed by opening the hatch should be smaller than the cross-sectional area of the chute itself, so there’s less chance of rubbish bags getting stuck, even when someone […]
Slanty design
The Main Reading Room, Library of Congress. Image from CIRLA. In this article from Communications of the ACM from January 2007, Russell Beale uses the term slanty design to describe “design that purposely reduces aspects of functionality or usability”: It originated from an apocryphal story […]